A US bank is seeking a Head of Consumer & SMB Platforms to lead the strategic vision, modernization, and execution of digital banking platforms serving consumer and small-to-medium business (SMB) customers.
This executive leadership role is responsible for driving innovation, platform transformation, and customer-centric digital experiences across retail and SMB banking ecosystems. The successful candidate will oversee platform strategy, product delivery, engineering execution, and operational excellence while ensuring alignment with business objectives, regulatory requirements, and evolving customer expectations.
The Head of Consumer & SMB Platforms will collaborate closely with business, technology, operations, marketing, and customer experience leaders to deliver scalable, secure, and modern banking solutions that accelerate growth and strengthen customer engagement.
Key Responsibilities:
Platform Strategy & Transformation
- Define and execute the strategic roadmap for consumer and SMB digital banking platforms
- Lead enterprise digital transformation initiatives focused on platform modernization, scalability, and customer engagement
- Drive innovation and adoption of modern banking technologies to enhance customer experience and operational efficiency
- Align platform strategy with evolving business goals, customer needs, and market trends
Leadership & Cross-Functional Execution
- Lead and manage cross-functional organizations including:
- Product Management
- Engineering
- UX/UI Design
- Operations
- Delivery & Support teams
- Foster a culture of innovation, agility, accountability, and continuous improvement
- Build and mentor high-performing leadership and delivery teams
- Coordinate enterprise execution across technology, operations, sales, marketing, and customer service organizations
Digital Banking Platform Management
- Oversee architecture strategy, technology stack decisions, platform scalability, and vendor relationships
- Guide development and enhancement of consumer and SMB digital banking capabilities including:
- Online Banking
- Mobile Banking
- Payments & Transfers
- SMB Digital Services
- Customer Engagement Solutions
- Support API-first, cloud-native, and microservices-based platform modernization initiatives
- Ensure operational resilience, availability, performance, and customer satisfaction across digital platforms
Customer Experience & Business Alignment
- Partner with business stakeholders to ensure platform investments align with customer expectations and business priorities
- Collaborate with Marketing, Sales, and Customer Service teams to optimize end-to-end customer journeys
- Drive customer-centric innovation initiatives and digital engagement strategies
- Establish and monitor KPIs focused on customer satisfaction, adoption, engagement, and business value realization
Governance, Security & Compliance
- Ensure digital platforms comply with banking regulations, enterprise governance standards, and security best practices
- Oversee risk management, operational controls, and compliance alignment across platform initiatives
- Support secure-by-design principles and scalable operational governance frameworks
Financial & Operational Management
- Manage platform budgets, investment prioritization, resource planning, and operational efficiency initiatives
- Support executive decision-making through strategic reporting, performance metrics, and roadmap governance
Required Qualifications:
- Bachelor’s degree in Computer Science, Business, Information Systems, or related field; MBA or advanced degree preferred
- 10+ years of experience in digital banking, fintech, or financial services technology leadership
- 5+ years of experience leading platform development, product management, or engineering organizations at senior leadership level
- Proven track record launching, scaling, and modernizing digital banking platforms
- Deep understanding of:
- Consumer Banking
- SMB Banking
- Digital Banking Platforms
- Customer Experience ecosystems
- Strong knowledge of:
- Cloud infrastructure
- APIs
- Microservices architectures
- Modern platform engineering practices
- Experience with Agile methodologies, product management frameworks, and enterprise delivery models
- Excellent leadership, executive communication, and stakeholder management skills
- Strong analytical, strategic thinking, and problem-solving capabilities
- Knowledge of banking regulations, security standards, compliance frameworks, and operational resiliency requirements
Preferred Qualifications:
- Experience working within highly regulated banking environments
- Familiarity with emerging technologies including:
- Artificial Intelligence (AI)
- Machine Learning
- Data Analytics
- Personalization technologies
- Proven experience driving digital innovation and customer experience transformation initiatives
- Experience leading large-scale technology modernization and enterprise transformation programs
- Strong understanding of customer engagement, digital adoption, and platform growth strategies
Work Arrangement:
Onsite
Location:
Morristown, NJ
Compensation:
DOE (Depends on Experience)
Contract Details:
- Employment Type: Full-Time
Type of Project: Core Banking Strategy & Implementation Support
Work Arrangement: onsite
Work Type: Full-Time
State: Morristown NJ