A tier-one global bank is seeking a Digital Director to lead digital strategy, innovation, and execution across key business lines within the organization.
This leadership role is responsible for driving enterprise digital transformation initiatives, enhancing customer engagement, and delivering innovative digital experiences that align with strategic business objectives. The Digital Director will partner closely with technology, marketing, operations, product, and business leaders to develop and implement integrated digital solutions that create measurable business impact and strengthen the organization’s competitive position.
The ideal candidate will bring deep expertise in digital strategy, product management, customer experience, and enterprise transformation within complex and highly regulated environments.
Key Responsibilities:
Digital Strategy & Transformation
- Lead the development and execution of enterprise digital strategies that support business growth, customer engagement, and operational excellence
- Drive digital transformation initiatives across business lines, identifying opportunities to modernize platforms, processes, and customer experiences
- Align digital initiatives with enterprise strategic priorities and long-term organizational objectives
Digital Product & Experience Leadership
- Oversee digital product development from concept through launch, optimization, and ongoing enhancement
- Partner with cross-functional teams including:
- Technology
- Marketing
- Operations
- Product organizations
- Business units to deliver integrated digital solutions
- Ensure digital products and experiences are customer-centric, scalable, and aligned with business objectives
Innovation & Emerging Technologies
- Identify and evaluate emerging technologies, digital trends, and competitive developments to inform innovation strategies
- Drive adoption of modern digital capabilities and best practices across the organization
- Support enterprise modernization efforts through technology innovation and process optimization initiatives
Performance Analytics & Data-Driven Decision Making
- Define and manage digital performance metrics, KPIs, and analytics frameworks
- Leverage customer insights, usage data, and operational metrics to guide strategic decisions and optimize digital experiences
- Deliver executive-level reporting and actionable insights on digital performance and transformation outcomes
Cross-Functional Leadership & Stakeholder Engagement
- Collaborate with senior leadership to ensure alignment between digital strategy and enterprise priorities
- Influence and engage stakeholders across business and technology organizations within a highly matrixed environment
- Facilitate communication and alignment across cross-functional delivery teams and executive stakeholders
Team Leadership & Development
- Lead, mentor, and develop a high-performing team of digital professionals
- Foster a culture of innovation, agility, collaboration, and continuous improvement
- Promote best practices across digital strategy, product management, and customer experience disciplines
Required Qualifications:
- Bachelor’s degree required; advanced degree preferred
- 10+ years of experience in:
- Digital strategy
- Digital product management
- Customer experience leadership
- Enterprise transformation
- Proven track record successfully leading digital transformation initiatives within financial services or similarly complex organizations
- Strong understanding of:
- Digital platforms and technologies
- Customer engagement strategies
- Digital product development lifecycles
- Enterprise delivery models
- Experience managing cross-functional teams and driving results within matrix organizations
- Excellent strategic thinking, analytical, and problem-solving capabilities
- Outstanding communication, presentation, and executive stakeholder management skills
- Demonstrated ability to influence and build strong relationships across all organizational levels
- Experience with Agile methodologies and modern digital delivery practices
- Strong data analysis capabilities with ability to leverage insights for strategic decision-making
Preferred Qualifications:
- Experience within banking, financial services, fintech, or highly regulated industries
- Familiarity with:
- Digital banking platforms
- Customer journey optimization
- Omnichannel experiences
- Data-driven personalization strategies
- Experience supporting enterprise modernization and customer experience transformation initiatives
- Knowledge of emerging technologies including AI/ML, analytics platforms, and digital engagement tools
- Experience working closely with enterprise architecture, product, and engineering organizations
Work Arrangement:
On-site
Location:
New York, NY
Compensation:
DOE (Depends on Experience)
Contract Details:
- Employment Type: Full-Time
Type of Project: Digital Transformation – Current State Documentation
Work Arrangement: onsite
Work Type: Full-Time
State: New York - NY