A US bank is seeking a Project Lead, Customer Experience to orchestrate high impact software implementations from kickoff to go live.
Location: Remote – United States
This individual will translate complex enterprise requirements into seamless delivery plans that align teams and customers toward shared outcomes, helping investment managers transform their operations with innovative cloud technology while delivering exceptional implementation experiences. As a Project Lead within Customer Experience, this person will lead enterprise cloud software implementations that are transforming the investment management industry, serving as the primary driver of successful project delivery and partnering with both internal teams and customer stakeholders to define scope, manage resources, and achieve critical milestones.
This role requires exceptional organizational strength, consultative leadership, and a track record of managing multiple concurrent enterprise projects. The candidate will work in a fast paced environment committed to operational excellence and continuous improvement while leveraging modern technologies, including AI powered tools such as ChatGPT, to enhance project execution, documentation, and stakeholder communication.
Candidates must be work authorized in the United States without the need for employer sponsorship. Domestic travel expected is 25 to 50 percent.
The Impact You Will Have
Lead enterprise software implementations from kickoff through go live for the cloud platform
Define project scope, schedules, deliverables, and success criteria in partnership with customer and internal stakeholders
Coordinate cross functional teams and assign responsibilities to maintain alignment and accountability across project workstreams
Communicate clearly with stakeholders at all levels to manage expectations, provide status updates, and escalate risks appropriately
Manage project budgets and track financial performance to ensure transparency and alignment with forecasts
Monitor quality standards across all phases of the project lifecycle to ensure successful delivery outcomes
Identify and mitigate delivery risks proactively to keep implementations on track and within scope
Facilitate retrospectives and analyze project outcomes to drive continuous improvement across delivery practices
Contribute directly to critical project activities when needed to ensure project milestones and timelines are achieved
Foster collaborative relationships with internal teams and customer stakeholders to strengthen implementation success
Support the evolution of delivery frameworks and operational practices
Compensation: $143000-$179000/yr