A large national consumer bank is seeking a Sr. Director, Chief of Staff for Bank Tech Operations.
Location: New York, NY
This organization is one of the nation’s top financial services providers, offering a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. The organization is focused on building one of the nation’s leading banks, backed by a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. The culture nurtures a work environment where people with a variety of thoughts, ideas, and backgrounds, guided by shared values, come together to build a great company and a great place to work.
The organization is looking for a passionate, seasoned leader who thrives in the face of ambiguity and complex problem solving. In this role, the candidate will be a key and trusted partner to a leadership team responsible for the platforms supporting all of the bank’s banking businesses. While deep technical expertise is not a prerequisite, this role demands a strong curiosity for technology and a proactive interest in the future of work. The organization is looking for a candidate who is energized by emerging areas like Agentic AI and who can help leaders harness these new capabilities. This individual will play a vital role in translating what’s possible into how the organization works, operates, and delivers value to customers.
The ideal candidate will have an exceptional track record of building strong business partnerships, demonstrated success in critical thinking and problem solving, experience with complex analysis, and the ability to balance critical priorities across a wide range of operational responsibilities. The Bank Tech Operations leader should have experience developing executive ready presentations and telling a compelling story through data.
Typical Responsibilities:
Oversee enterprise tech backlog intake and distribution processes for the Bank Tech engineering organization.
Own overall program oversight for Tech Transformation and Enterprise Tech backlog including executive reporting, escalations, and operating rhythms.
Build and maintain effective, scalable processes that streamline technical operational routines without adding unnecessary friction.
Align technical routines with overarching strategy to ensure every meeting and process is driving toward core goals.
Provide strategic support for critical operational shifts, ensuring the organization remains resilient and aligned during transitions.
Act as a primary advisor to senior tech leaders, providing initial framing for high stakes proposals and translating vision into actionable plans.
Work hand in hand with Product partners to develop a deep understanding of their business priorities and objectives.
Help Tech leadership connect technology solutions and priorities directly to those business outcomes.
Basic Qualifications:
Bachelor’s degree
At least 9 years of experience in Project Management, Process Management, or Program Management
At least 7 years of people management experience
Preferred Qualifications:
5+ years of experience in strategic operations or related field
Compensation: $269600 – $307700/yr