A $6.9B commercial bank located in Massachusetts is seeking an experienced and disciplined leader to establish, lead, and mature a high performing Program Management Office (PMO).
Location: Hybrid — Waltham, MA
Position Summary
At a $6.9B commercial bank located in Massachusetts, the purpose is to have a positive impact on customers, employees, and the community’s financial well being, with a strong commitment to exceeding expectations and diversity. The Director of Program Management Office will play a critical role in driving strategic execution across organizational transformation initiatives, technology modernization programs, regulatory initiatives, and operational improvements. The ideal candidate will bring deep experience within the retail and commercial banking sector, combined with a proven ability to lead complex cross functional programs involving both business and technical change. This leader will provide governance, structure, rigor, and execution excellence while fostering collaboration across business, operations, technology, risk, compliance, and executive leadership teams.
Key Result Areas
Lead and oversee the enterprise PMO function for Retail and Commercial Banking initiatives.
Establish and enforce program and project governance standards, methodologies, reporting structures, and delivery frameworks.
Drive successful execution of strategic initiatives including:
Core banking transformations
Digital banking initiatives
Regulatory and compliance programs
Process improvement and operational efficiency efforts
Organizational transformation and change management programs
Data and technology modernization initiatives
Provide executive level visibility into program health, risks, dependencies, timelines, budgets, and resource allocation.
Build and maintain disciplined project management practices, ensuring consistency, accountability, and measurable outcomes.
Partner closely with executive leadership, business stakeholders, technology teams, vendors, and external partners to align priorities and delivery objectives.
Lead organizational change management efforts to support adoption, communication, training, and business readiness.
Mentor and develop project managers, program managers, business analysts, and delivery teams.
Ensure initiatives comply with banking regulations, risk frameworks, audit requirements, and internal controls.
Drive a culture of execution excellence, continuous improvement, transparency, and accountability.
Perform additional duties as required.
Qualifications
10+ years of progressive experience in program management, project delivery, or PMO leadership within the retail and commercial banking industry.
Proven experience leading large scale organizational and technical transformation initiatives.
Strong understanding of retail banking and commercial banking operations, products, customer journeys, and regulatory environments.
Demonstrated expertise in project management methodologies and frameworks, including Agile, Waterfall, Hybrid delivery models, and PMO governance best practices.
Exceptional leadership, communication, stakeholder management, and executive presentation skills.
Strong organizational discipline with a detail oriented and structured approach to delivery management.
Experience managing complex interdependencies across business and technology organizations.
Ability to influence and drive alignment across senior leadership teams.
Experience with portfolio management, resource planning, budgeting, and strategic roadmap execution.
PMP, PgMP, Agile, Lean, or related certifications preferred.
Preferred Experience
Banking mergers, acquisitions, or integration programs
Core banking platform implementations or conversions
Digital transformation initiatives
Commercial lending or treasury management platforms
Regulatory remediation or compliance programs
Enterprise PMO transformation and maturity initiatives
The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.
About the Organization
A $6.9B commercial bank located in Massachusetts is a full service banking institution and a mutual bank committed to improving the quality of life of its employees, customers, and the communities it serves. As one of the oldest and largest community banks in Massachusetts, it offers a full line of individual and business banking services across a robust Massachusetts based branch network and through digital banking solutions for commercial, small business, and consumer customers. A $6.9B commercial bank located in Massachusetts is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Compensation: $185000 – $225000/yr