Location: Plano, TX

Work arrangement: Hybrid

Work type: Full-time

Compensation: DOE

A tier-one global bank is seeking a Senior Technology Services Lead to provide technical direction and oversight of technology and automation solutions for a more resilient, secure, and robust infrastructure.

Location: Plano, TX

This role is responsible for leading a team to develop best practices and set operational standards. Key responsibilities include leading the plan, design, and implementation of complex solutions, applying knowledge of technology, and communicating technology solutions across audiences including technical, managerial, business executives, senior executives, and vendors. Job expectations may include coaching, mentoring, providing feedback and career development to members of the team, directing team activities, and adhering to defined practices and policies to obtain results.

The position ensures software is developed to meet functional, non-functional, and compliance requirements, coding solutions, performance, and end to end testing. Job expectations include an awareness of development, testing, and database administration practices in the industry.

Responsibilities:

Provides leadership in defect, incident, problem, and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issues

Manages the stability, resiliency, reliability, and performance of a wide array of supported systems

Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements

Mentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processes

Directs appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives

Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes

Supports change implementations and proactively identifies potential issues resulting from the changes

Managing vulnerability remediation, designing and implementing robust patching strategy with end to end automated solutions

Designing, deploying, and maintaining databases on containers on Kubernetes / OpenShift platforms

Implementing highly resilient, secure, scalable and performant architectures in Hybrid cloud environments

Sustaining ongoing compliance to standards including Identity Access Management, Data protection and Security baselines

Collaborating with cross‑functional teams to deliver secure, resilient, and production‑ready infrastructure platforms

Contributing to CI/CD pipelines, infrastructure automation, and operational best practices

Participating in Agile ceremonies and supporting iterative, high‑quality software delivery

Required Qualifications:

5 Years of job related experience required

Strong hands‑on experience with databases like Oracle/Exadata, PostgreSQL, CockroachDB, Redis or DB2

Working knowledge of managing databases on containers with good understanding of container concepts, including scheduling, networking, storage, configuration, and secrets management

Experience operating infrastructure services and database workloads in Cloud (Azure/AWS/GCP)

Working knowledge of infrastructure‑as‑code (Terraform) and automated deployment approaches

Proficiency in Python working with APIs for developing and operationalizing AI‑driven applications including agent designs

Experience working in large‑scale enterprise environments with strong requirements for security, reliability, and compliance

Familiarity with CI/CD pipelines and DevOps practices for containerized applications

Experience contributing within Agile frameworks (Scrum, Kanban, or SAFe)

Strong problem‑solving skills and ability to troubleshoot complex platform issues

Clear, concise communication with technical and non‑technical stakeholders

Ability to work effectively across engineering, infrastructure, security, and application teams

Desired Qualifications:

Experience operating in regulated or highly secure environments

Exposure to observability tools (logging, metrics, tracing) for distributed and AI‑driven systems

Experience supporting multi‑tenant platforms at scale

Skills:

Collaboration, Influence, Production Support, Risk Management, Solution Design, Analytical Thinking, Architecture, Innovative Thinking, Result Orientation, Stakeholder Management, Kubernetes

Hours Per Week: 40

Compensation: DOE

Work Arrangement: Full Time
State: Plano TX

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Banks + Cloud Native

Credit Unions (Top CU Cores)

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