Location: New York, NY
Work arrangement: On-site
Work type: Contract
Compensation: DOE
This is a 12 month contract with potential for conversion. The position requires 4 days onsite per week.
Job Summary:
The ideal candidate will have strong experience in business architecture, process design, and transformation, with a background in payments, treasury, FinTech, or financial services. This person will work across Product, Technology, Risk & Control, Compliance, and commercial stakeholders to identify opportunities for improvement, design more efficient workflows, and help deliver solutions that reduce manual effort and improve the overall user experience.
Key Responsibilities:
Business Transformation: Support the delivery of complex transformation initiatives from initial intake and demand management through implementation, rollout, and benefits realization.
Current & Future State Design: Analyze existing business processes, workflows, and operating models to identify pain points, gaps, and opportunities. Develop current state and target state models that support broader process and organizational transformation.
Business Solutioning: Analyze business needs and translate them into practical solutions designed to improve efficiency, effectiveness, and the overall experience for commercial and business users.
Stakeholder Management: Partner with stakeholders across Technology, Product, Relationship Management, Risk, Compliance, CAO, and other business functions to understand needs, gather requirements, and build alignment around future state solutions.
Process & Workflow Design: Develop detailed process flows, business process models, and requirements for new or enhanced workflows using tools such as iGrafx or similar process mapping platforms and Miro.
Technology Partnership: Work closely with technology and design partners, including multiple development teams, to translate business requirements and target state designs into capabilities that can be effectively built and implemented.
Transformation Strategy & Roadmap: Support the broader transformation strategy and roadmap for Global Payments & Trade, contributing to business cases, objectives, key results, and measurable benefits.
Workflow Modernization: Support initiatives focused on modernizing business workflows, improving platform efficiency, and reducing unnecessary manual processes.
Controls & Risk: Partner with CAO, Risk, and Compliance teams to enhance controls, improve processes, and ensure transformation initiatives align with applicable business and regulatory requirements.
Testing & Implementation: Support user acceptance testing and validation of new capabilities, troubleshoot issues with business and technology partners, and assist with the global rollout of new functionality.
Change Management: Help stakeholders transition from current state to future state processes by supporting communication, adoption, and implementation activities.
Cross Program Collaboration: Coordinate across multiple transformation workstreams and technology teams to ensure initiatives remain aligned and complementary to the broader program strategy.
Qualifications:
10+ years of experience in Business Architecture, Business Analysis, Process Design, Transformation, or a related discipline
Bachelor's degree in Finance, Business, Computer Science, or a related field; MBA or advanced degree is preferred
Strong experience supporting business transformation and process redesign initiatives
Proven ability to develop and document current state and target state business processes or operating models
Experience gathering and translating business requirements into new workflows, technology capabilities, and actionable solutions
Strong stakeholder management and communication skills, with the ability to influence across business and technology teams
Experience proactively identifying process inefficiencies, business problems, and opportunities for improvement
Strong analytical and problem solving capabilities with a focus on delivering practical business outcomes
Experience working in an Agile environment alongside technology and design partners, with familiarity working within JIRA based project and development workflows
Experience in Payments, Treasury, FinTech, or financial services, including a strong understanding of payment processes and wires
Proficiency with iGrafx, Miro or similar process mapping tools
Preferred Experience:
Experience working on large scale enterprise transformation programs
Exposure to workflow modernization and workflow technology
Experience working across multiple technology teams and complex stakeholder environments
Understanding of AI and automation and how these technologies can improve workflows, platform efficiency, and operational processes
Strong understanding of the Payments/Treasury ecosystem and commercial user needs
Why Join:
This is an opportunity to play a key role in a high visibility transformation program within Global Payments & Trade, helping shape how business processes, workflows, and technology solutions evolve across a global organization. You'll work directly with senior business and technology stakeholders and have the opportunity to influence both the strategy and execution of meaningful transformation initiatives. The team is looking for someone who can hit the ground running, quickly become a subject matter expert, and take ownership of complex transformation work. With the program moving into a critical execution phase, this role offers the opportunity to make a tangible impact while helping build the foundation for future workflow modernization and AI enabled capabilities.
Compensation: DOE