Location: Sacramento, CA

Work arrangement: Hybrid

Work type: Full-time

Compensation: $130500 – $150000 ANNUAL

A large regional credit union is seeking a UX Architect to lead the evolution and continuous improvement of member and user experience across digital channels, including the public website, online banking, mobile app, and custom-built properties.

The UX Architect will understand, capture, and translate business and functional objectives into interactive prototypes with detailed information architecture and UI/UX design specifications. This role leads the build and update of digital interfaces by providing guidance or directly working on the frontend, ensuring all visual and textual assets are SEO and ADA compliant. The position partners with UX researchers to initiate and lead usability and accessibility studies, creates and maintains the internal design system, and closely collaborates with the Digital UX & Product Management team, Martech team, Marketing, IT, and other line of business stakeholders, acting as liaison and a user-centered design champion.

The UX Architect actively facilitates information architecture and UX/UI-related efforts, representing the team in cross-functional initiatives in addition to other assigned IA and UX/UI resources. This role builds and maintains close working relationships with all stakeholders across all levels of the enterprise, including executive management up to the SVP level. Expertise in both UX Design and Information Architecture is required.

**Responsibilities:**

Serves as the subject matter expert and champion of usability, user experience, and user-centered design to improve the user experience of all digital properties. Provides architectural deliverables such as user task/journey flows, storyboards, prototypes, publishable interfaces, content, and style guides. Drives information architecture and UX/UI-related business requirements in collaboration with business analysts, content strategists, and digital analysts. Provides guidance and solution options for complaints and suggestions received; generates proposals for IA and UX enhancements.

Presents information architecture and UX design proposals to executives and pertinent lines of business. Executes approved IA and UX design ideas through front-end programming in Sitecore to create, maintain, and improve digital interfaces. Informs the executive vision and decision-making towards the further, continuous evolution of digital properties to achieve set business objectives. Captures and translates executive leadership vision into concrete UX deliverables.

Keeps current with front-end development languages and frameworks such as HTML, CSS, jQuery/JavaScript, Bootstrap, and others. Keeps current with emerging human-computer interaction technologies and user experience methodologies. Provides guidance and mentorship to junior designers and other team members in the creation of wireframes, comps (banner ads, landing pages and other assets), copywriting for the web, and other deliverables in support of marketing efforts.

Reviews all third-party research on feedback, usability, and user personas, organizing data for easy reference and safekeeping within the Digital IA/UX & Product Management library. Works with vendors to customize third-party solutions to meet voice, branding, and styling requirements.

Qualifications:

Bachelor's Degree in Computer Science, Human-Computer Interaction, Design, Management Information Systems, or comparable experience required. Master's degree preferred. UX Certification (e.g., Nielsen UX Master) strongly preferred.

Seven or more years of UI and UX design and development work required.

Advanced working knowledge of Sitecore or similar enterprise-grade CMS. Expert-level skills with front-end development languages such as HTML, CSS, jQuery/JavaScript, frameworks such as Bootstrap, and use of industry-standard design and prototyping tools within Adobe CC, Microsoft, and others. Ability to understand and translate business and user requirements, as well as technical considerations into web copy, wireframes, comps, and other deliverables.

Proven record of effectively utilizing usability and web analytics concepts and methodologies. Superb interpersonal skills with demonstrated ability to work collaboratively with teams throughout the organization. Excellent written and oral communication skills with people of all technical levels and ability to interpret technical language into business language and vice versa. Demonstrated ability in utilizing new and existing technologies, taking advantage of such to digitize processes for the team and lines of business. Ability to think strategically and make decisions in the best interest of the credit union.

Physical Requirements:

Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff and accomplish tasks.

Compensation: $130500 – $150000 ANNUAL

Work Arrangement: Full Time
State: Sacramento CA

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Credit Unions (Top CU Cores)

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