Director, Americas Head of Implementation, Global Trade Solutions

Director, Americas Head of Implementation, Global Trade Solutions

A major British global bank is seeking a Director to serve as Americas Head of Implementation for its Global Trade Solutions business.

Location: Hybrid – New York, NY

This role is accountable for end-to-end delivery of complex Trade solutions for Corporate and Institutional Banking (CIB) clients across the Americas. The position will have oversight for all Product and Channel onboarding across GTS in the Americas, working in close collaboration with Coverage, Sales and Services teams. The individual will need to be both technically savvy and commercially astute, capable of effectively managing a diverse range of functional stakeholders (i.e. Technology, Compliance, Legal, Risk etc.) across a large and geographically diverse organisation in order to deliver complex Open Account and Traditional Trade structures as part of the end-to-end Product fulfilment lifecycle. Time-to-Revenue, Delivery and Commercial Risk mitigation all represent key performance metrics in the role.

Key Responsibilities

Lead the Americas GTS Implementation organisation, establishing clear priorities, delivery standards, performance expectations and accountability

Provide senior delivery and subject-matter expertise for complex open account and traditional trade implementations, including payables and receivables finance solutions

Translate client requirements into practical, commercially viable implementation strategies aligned with product capabilities and the client's broader business objectives

Drive momentum from deal approval through to go-live by coordinating stakeholders, removing blockers and ensuring delivery remains aligned with agreed timelines and commercial objectives

Ensure a controlled and effective transition from implementation into business-as-usual ownership

Define and document robust implementation plans, including scope, milestones, deliverables, timelines, dependencies, assumptions and responsibilities

Maintain clear alignment throughout delivery, using appropriate governance, documentation and change-control processes

Oversee integration, configuration, connectivity, testing, operational readiness and go-live activities across relevant bank and client environments

Coordinate Technology, Operations, Product, Sales, Coverage, Services, Compliance, Legal, Risk and other stakeholders to deliver outcomes efficiently

Monitor delivery performance and provide transparent reporting on progress, risks, dependencies, issues, decisions and expected revenue realisation

Promote a culture of disciplined programme and project leadership in a client-facing delivery environment

Build strong engagement, inclusion and professional development across the team, creating an environment in which diverse perspectives are valued and people can perform at their best

Ensure implementation activity is delivered within approved scope, risk appetite, control requirements and commercial parameters

Challenge assumptions and manage dependencies proactively to reduce execution risk and avoid avoidable delays or rework

Experience

Significant experience—typically 10 or more years—in a client-facing implementation, transformation, programme delivery or solutions-delivery environment, preferably within global financial services

Extensive experience in commercial banking, transaction banking or relationship management, with strong knowledge of Trade and Receivables Finance

Detailed understanding of open account solutions, including payables finance, receivables finance and related supply chain finance structures

Strong knowledge of traditional trade products and the broader Global Trade market, including relevant industry trends and evolving client expectations

Proven experience leading complex, multi-workstream programmes across a global or regional organisation

Demonstrated expertise in client-facing technology delivery, systems architecture, integration, configuration, connectivity, testing and operational readiness

Experience working with enterprise resource planning and accounts payable environments, including SAP and Oracle, would be valuable

Strong understanding of the end-to-end customer journey, from acquisition and solution design through implementation, adoption and ongoing client management

Experience managing delivery, operational, commercial, technology and regulatory risk in a controlled environment

Proven ability to lead, motivate and develop high-performing teams across countries, functions and cultures

Highly developed communication, influencing, negotiation and stakeholder-management skills

Ability to design and define solutions that create value for clients while meeting the bank's product, risk, control and commercial requirements

Strong problem-solving and decision-making skills, with the resilience to manage challenging circumstances while maintaining delivery pace and quality

A track record of executing strategy and converting complex objectives into measurable outcomes

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

Compensation: DOE