Location: Cleveland, OH
Work arrangement: Remote
Work type: Full-time
Compensation: $96,000 – $181,000 annual
The Sr Product Manager/Product Manager is primarily responsible for all aspects of the product experience including leading and driving the strategic direction to create a best in class product set for the Commercial Bank. The Sr Product Manager/Product Manager role also influences both internal and external stakeholders, providing business development support, leads strategic projects, and has ownership of the P&L. The bank is focused on sound profitable growth requiring knowledge of risk mitigation processes inherent within our product set and being mindful of macro environment drivers that may impact our go to market strategy.
The role is responsible for:
Ability to deliver product training to deepen the sales teams' overall product knowledge
Working with partners including third party contacts, Fiserv, Elavon, and internal teams to drive new merchant acquiring revenue
External customer interaction on an as needed basis to help sales deliver solution demos
ESSENTIAL JOB FUNCTIONS
Key Deliverables:
Deep knowledge and understanding of gateways, CNP payment software, and 3rd party product platforms & configuration required
Conduct successful sales demonstrations for sales teams and merchants on a regular basis
Provide feedback to the field teams and relevant management on merchant sales team regarding commercialization, marketing, and training efforts
Demonstrate excellent technical, relationship building and sales skills, working with internal team, merchants, and outside partners to ensure an optimum understanding of the third party solutions the bank provides
Provide up to date and accurate reporting of product sales, commercialization, and marketing efforts
REQUIRED QUALIFICATIONS
Work Experience
Sr Product Manager, Partnership Lead: Minimum 7 years of payments experience in Merchant Acquiring Payments Industry. Deep understanding of merchant acquiring space (various emerging technologies, gateways, POS). Prior sales experience in payment software solutions preferred
Product Manager, Partnership Lead: Minimum 5 years of payments experience in Merchant Acquiring Payments Industry. Deep understanding of merchant acquiring space (various emerging technologies, gateways, POS). Prior sales experience in payment software solutions preferred
Candidates may be considered for either the Product Manager or Senior Product Manager level based on their experience. Differentiation between levels will be based on the depth of product management expertise, scope and complexity of deliverables owned, strategic decision making, and demonstrated ability to influence outcomes across teams and stakeholders.
Skills
Solid Technical background in Payments technology – Ability to understand, advise sales teams and clients on payment technology and oversee/guide through integration work with 3rd party platforms (like gateways, payment platforms)
Collaboration with Internal Sales Teams and Stakeholders – ability to deliver custom commercialization, marketing, and training across all bank segments
Understanding of APIs and Integrating software platforms – Expertise in integrating multiple Apps/technologies on a platform (e.g. API based integration, Gateway to Platform Integration, ISV to payment integration)
Experience working with payment processors including Fiserv, Elavon, TSYS, etc.
Entrepreneurial Mindset. Ability to identify business opportunities, develop a strategic plan to capitalize on those opportunities, and tactically implement the plan
Must be able to create and conduct executive level presentations, present at industry venues, and interface with the media and clients as appropriate
Strong analytical skills and the ability to forecast. Excellent problem solving and quantitative skills
A team player with proven ability to build strong collaborative relationships with internal partners including finance, technology, operations, sales, marketing, legal, compliance, and other internal and external partners including vendors
An ability to champion change, influence others, and foster teamwork
Excellent communications and interpersonal skills
High energy, passionate about payments technology, fantastic listening skills
Payments and expertise – great understanding of gateways and integration process with a payment processor
Project management – specifically solution commercialization, marketing, and training
Demonstrated communication – Solid written and verbal communication skills
Proficiency with Microsoft Office, data query and reporting knowledge
Physical Demands
General Office – Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Travel Requirements
Travel to corporate office or for industry conferences as needed
This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United States on a full time basis.
Compensation: $96,000 – $181,000 annual