A commercial bank is seeking a Senior Vendor Management Manager to oversee vendor relationships supporting ongoing maintenance, support, and managed services across its technology and operations landscape. This role is essential to ensuring third-party vendors deliver consistent value, meet contractual obligations, and comply with banking regulatory and risk standards.
The Vendor Management Manager will serve as a key liaison between internal stakeholders and external service providers, helping optimize vendor performance while supporting long-term operational stability and cost efficiency.
Key Responsibilities
- Manage and oversee vendor relationships supporting core banking and managed services operations.
- Lead contract administration, renewals, and performance management for key service providers.
- Coordinate with internal technology, operations, and risk teams to align vendor services with business needs.
- Monitor vendor SLAs, KPIs, and service delivery metrics.
- Support issue resolution, escalation management, and continuous service improvement efforts.
- Ensure vendor compliance with banking regulations, internal controls, and risk management standards.
- Assist with procurement activities, vendor onboarding, and contract-to-hire transition planning.
Required Qualifications
- Senior-level experience in vendor management, procurement, or third-party risk management within banking or financial services.
- Strong understanding of managed services, maintenance contracts, and vendor governance models.
- Experience working with core banking platforms, particularly DNA (FIS) or similar systems.
- Ability to manage multiple vendors and contracts simultaneously.
- Strong negotiation, communication, and stakeholder management skills.
- English language proficiency.
Preferred Skills
- Experience supporting regulated financial environments with strict compliance requirements.
- Familiarity with contract-to-hire workforce models.
- Background collaborating with legal, risk, and compliance teams.
- Experience improving vendor performance frameworks and cost optimization initiatives.
Work Arrangement
Hybrid — combination of onsite and remote work.
Location
Pennsylvania.
Contract Details
- Duration: 6 months, with potential for permanent hire.
- Work Type: Contract-to-Hire.
- Expected Start Date: February 2, 2026.
- Rate: DOE (Depends on Experience).
- Job Status: Open
Type of Project: Ongoing Maintenance / Support and Managed Services
Work Arrangement: Hybrid
Work Type: Contract-to-Hire
State: Pennsylvania