A US credit union is seeking a Vice President, Banking Platforms to lead the implementation, management, and optimization of enterprise banking systems. This role is critical in ensuring core banking, digital platforms, CRM, and loan/account systems effectively support business operations and member experience. The VP will act as a key liaison between business, IT, and vendor partners, driving platform performance, innovation, and alignment with strategic goals.
Key Responsibilities:
- Oversee daily operations, maintenance, and performance of core banking, digital banking, CRM, and loan/account systems
- Ensure platforms are stable, secure, and compliant with regulatory and industry standards
- Lead implementation of new features, enhancements, and platform capabilities
- Monitor system performance and drive continuous improvement initiatives
- Translate business requirements into technical specifications in collaboration with IT and product teams
- Manage project timelines, budgets, and resources for platform-related initiatives
- Serve as the primary liaison between business stakeholders, IT teams, and vendor partners
- Provide regular reporting and updates to senior leadership on platform performance and initiatives
- Identify and lead business process improvements to enhance operational efficiency and member experience
- Analyze data and user feedback to prioritize enhancements and inform product roadmaps
- Develop and maintain documentation for systems, workflows, and configurations
- Build and maintain strong vendor relationships to ensure high-quality service delivery
- Represent the organization in industry forums and stay current on banking technology trends
Required Qualifications:
- Proven leadership experience managing enterprise banking platforms within a financial institution
- Strong expertise in core banking systems, digital banking platforms, CRM systems, and/or loan/account origination systems
- Experience leading cross-functional teams and managing complex technology initiatives
- Strong understanding of regulatory, compliance, and security requirements in financial services
- Excellent communication and stakeholder management skills
- Demonstrated ability to drive process improvement and operational efficiency
- Strong analytical and problem-solving capabilities
- Experience working in Agile environments and managing multi-team initiatives
Preferred Skills:
- Experience in credit union or community banking environments
- Familiarity with modern banking technologies, APIs, and platform integrations
- Experience with digital transformation or core system modernization initiatives
- Strong vendor management and partnership experience
- Ability to balance strategic leadership with hands-on execution
- Experience supporting long-term enterprise platform transformation programs
Work Arrangement:
Hybrid
Location:
Indiana
Type of Project: Core Banking Technology & Platform Leadership
Work Arrangement: Hybrid
Work Type: Full-Time
State: Indiana