Application Systems Senior Analyst

Application Systems Senior Analyst

A US bank is seeking an Application Systems Senior Analyst to provide analytical, tier 2/3 technical support for business applications, mentor and coach junior team members, create and maintain documentation relative to application support and implementation, and maintain application reliability by working to identify systemic issues through root cause analysis.

Location: Onsite — Warren, PA

Essential Functions

Independently support, install, troubleshoot, maintain, and manage applications

Independently gather, analyze, and document the business requirements in IT projects aiming at creating new solutions in complex IT landscape

Independently test, implement, document, and support assigned core banking solutions

Represent Information Systems with Fiserv Signature functional and technical capabilities in line of business meetings and projects

Independently interact with Fiserv to solve problems and implement projects

Create post-implementation and deployment documentation for operations and internal customers

Manage project plans and associated tasks as well as complete individual tasks related to project plans

Drive resolution of issues through problem solving, identification of necessary resources, and escalation

Triage support incidents and escalate high priority events to the appropriate groups

Create and maintain architecture diagrams, design diagrams, and data flow diagrams using Microsoft Visio or other equivalent tools

Facilitate and drive sessions with internal customers to assess business needs and work with a team to find solutions

Support ETL solutions using SQL Query and other languages/tools

Create and maintain application documentation

Analyze and improve the efficiency of various systems and services

Map data from one core system to another support conversion related activities

Work closely with tier 1 technical support teams and work as part of the tier 2/3 support team to ensure team is meeting the business' expectations

Mentor application support analysts and business partners

Additional Essential Functions

Ensure compliance with policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Additional Responsibilities

Contribute to all aspects of a project from beginning to end

Participate in the software development life cycle (SDLC) activities as required

Build and maintain a knowledge base to ensure that knowledge transfer takes place within the team

Learn to coordinate installation of new software, document and test custom changes

Help to define, record, and execute application disaster recovery plans and procedures

Safety and Health

Abide by the rules of the safety and loss prevention program

Perform work tasks in a safe manner

Report any and all injuries to supervisor

Know what to do in case of an emergency

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Bachelor's Degree Computer Science, Information Technology (Software development track) or Engineering with a programming concentration AND at least 3 years' relevant work experience

Or Associate's Degree with at least 6 years' work experience

Or High School Diploma with at least 8 years' work experience

Work Experience

Experience with automated testing: 3 to 5 years

Analytical experience with a financial institution: 3 to 5 years

Experience working with Fiserv Signature core banking software

At least 1 year of demonstrable application production support using Fiserv technology stack or equivalent technologies and toolset e.g. Query, SQL Query, CL

General Employee Knowledge, Skills, And Abilities

Ability to establish effective working relationships among team members and participate in solving problems and making decisions

Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written

Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information

Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information

Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Additional Knowledge, Skills And Abilities

Knowledge of business rules for the core banking solution, Fiserv Signature

Knowledge of core banking processes supporting lending, deposits and investments

Knowledge of relational data model. Experience in writing SQL statements for relational database management systems like SQL and Query SQL

Knowledge of SDCL

Knowledge of Agile development

Ability to quickly learn new applications, processes, and procedures

Analytical skills, attention to detail, troubleshooting skills and problem solving skills

Ability to map data from one core system to another support conversion related activities

Ability to effectively conduct meetings, requirement gathering sessions and presentations

A US bank is an equal opportunity employer committed to creating an inclusive environment for all employees.

Compensation: DOE