Location: Columbus, OH
Work arrangement: Office
Work type: Full-time
Compensation: DOE
Location: Fully Remote — Columbus, OH
As the Product Group Manager for ATM and ITM Strategy, you will define how the ATM channel integrates with the broader digital ecosystem, transforms retail banking, and reduces operational costs. This key role develops and maintains the product lifecycle for the ATM and self-service banking channel to bridge the gap between customer expectations, hardware/software vendors, and backend core banking systems while fostering an environment for innovation to enable future self-service technology for customers. The position is responsible for the end-to-end development, management and optimization of ATM products and services. In addition, the Product Group Manager is also responsible for the P&L lifecycle for the channel, vendor management and contract negotiation. This position partners closely with IT, Security, Legal, Regulatory, Finance and external vendors to optimize the ATM portfolio and drive innovation.
Duties and Responsibilities:
Product Strategy and Vision
Define and execute a product roadmap and vision for ATM offerings, ensuring alignment with customer needs, market trends and company goals. Analyze market trends, customer behavior, and competitive insights to identify opportunities for growth and efficiency. Build business cases for new initiatives, including cost/benefit analysis, ROI modeling, and risk assessment. Manage capital expenditure and operational budgets, building comprehensive business cases for hardware and software updates and product modernization. Develop branch automation strategies to assist retail branches in migrating manual teller transactions to smart ATM's and Interactive Teller Machines (ITMs).
Product Lifecycle Management
Own the full product lifecycle, from ideation and requirements definition to launch, ensuring scalability, reliability, and compliance.
Operational & Financial Performance
Monitors key performance indicators which include ATM uptime/availability, feature adoption rates, and customer satisfaction scores to ensure we are meeting the needs of customers. Manage the ATM product P&L, including capital planning, vendor costs, surcharge strategy and revenue optimization. Ensure compliance with regulatory and security standards (PCI, ADA, FFIEC, EMV, REG E, etc.).
Cross-Functional Collaboration
Work with IT and security teams to implement software updates, security patches and fraud-prevention measures. Partner with marketing and retail teams to enhance customer experience and promote ATM capabilities. Communicate strategy, roadmap, and performance updates to senior leadership. Performs other duties as assigned.
Basic Qualifications:
7+ years of ATM product management experience
Bachelor's Degree
Preferred Qualifications:
Master's degree
Experience with ATM fleet management, cash logistics, or self-service banking technologies
Knowledge of EMV, PCI Compliance, and ATM security best practices
Strong analytical skills with experience in financial modeling and data-driven decision making
Proven ability to manage complex cross-functional initiatives
Familiarity with ATM hardware/software, payments networks, and regulatory requirements
Background in vendor management and contract negotiation
Proven Experience building multi-year product roadmaps, complex financial models, and executive-level business cases
Exceptional communication skills with a track record of driving cross-functional alignment among compliance, technology, retail operations, and finance teams
Experience with managing a team
Exempt Status: Yes (not eligible for overtime pay)
Compensation: DOE