Head of Consumer Deposits Product Innovation (US)

A large Northeast regional bank is seeking a Head of Consumer Deposits Product Innovation to define and advance the innovation strategy for its U.S. consumer deposits portfolio.

This role leads the identification, validation, and delivery of new deposit products, features, and enhancements that drive customer value, deposit growth, and competitive differentiation. The role partners closely with business, technology, risk, compliance, and legal stakeholders to translate customer insights into compliant, scalable product solutions aligned with the bank's business strategy and regulatory expectations.

Depth & Scope

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Provides strategic leadership across the U.S. consumer deposit innovation portfolio, guiding priorities from customer discovery through business case approval and delivery

Owns the U.S. deposit innovation roadmap, identifying opportunities across products, features, channels, and customer segments to support growth, engagement, and profitability

Assesses portfolio performance using customer insights, market trends, competitive intelligence, and key performance indicators to inform innovation priorities and recommendations

Influences enterprise decisions related to product design, pricing, features, and value propositions through strong partnership with Product, Distribution, Marketing, Technology, Risk, Compliance, and Legal teams

Ensures all innovation initiatives adhere to applicable consumer protection laws, deposit regulations, KYC, AML, and internal risk management policies, partnering early with control functions to identify and mitigate risk

Operates with a U.S. geographic mandate, supporting the bank's U.S. Consumer Deposits and Payment Products business and its diverse customer segments and distribution channels

Exercises strategic judgment and decision authority within a 1A Line of Defense, balancing customer experience, revenue, cost, and risk considerations

Education & Experience

Bachelor's degree required; advanced degree in Business, Finance, Economics, Marketing, or a related field preferred

10+ years of progressive experience in product management, product innovation, strategy, or customer experience roles within financial services, with a strong focus on consumer banking and deposit products

Proven experience leading end to end product or innovation lifecycles, including customer discovery, market and competitive analysis, business case development, prioritization, and delivery of scalable solutions

Strong working knowledge of U.S. consumer deposit products, pricing constructs, distribution channels, and customer segments, with a proven ability to drive deposit growth, engagement, and profitability

Experience operating within a highly regulated financial services environment, with working knowledge of applicable consumer protection laws, deposit regulations, KYC, AML, and internal risk management frameworks

Proven ability to partner and influence across cross-functional teams including Technology, Risk, Compliance, Legal, Marketing, and Distribution teams to deliver compliant, customer centric solutions

Demonstrated leadership capabilities, including influencing senior stakeholders, exercising sound judgment, and balancing customer experience, revenue, cost, and risk considerations

Strong analytical, strategic thinking, and communication skills, with the ability to translate customer insights and data into clear recommendations and actionable innovation roadmaps

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional
International Travel – Occasional
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Compensation: $250,000 – $370,000 USD/yr