A highly regarded credit union in New Jersey is seeking a dynamic Head of Operations to lead and evolve its enterprise operations. This executive-level position will be pivotal in driving modernization, performance, and service excellence across retail banking, back-office operations, and member support functions—ensuring seamless delivery across all operational touchpoints. You will play a central role in shaping operational strategy, overseeing transformation initiatives, and ensuring the institution continues to meet and exceed member expectations.


Key Responsibilities:

  • Lead enterprise-wide operations strategy, focusing on modernization, efficiency, and scalability.
  • Oversee daily operations across retail banking, member services, and back-office functions.
  • Drive transformation initiatives involving FIS IBS and associated digital banking systems, payments processing, and vendor platforms.
  • Manage and optimize vendor relationships, ensuring alignment with organizational goals and compliance requirements.
  • Champion operational excellence by improving workflow solutions and implementing best practices.
  • Collaborate with executive leadership to align operational objectives with strategic goals.
  • Ensure compliance with all regulatory standards applicable to credit union operations.

Required Qualifications:

  • Experience: Minimum 15+ years in financial services, with at least 7 years in senior operational leadership roles.
  • Industry Knowledge: Deep understanding of credit union operations, including retail banking, member services, and back-office processing.
  • Technical Expertise: Hands-on experience with FIS IBS core banking systems and related operational frameworks.
  • Leadership Skills: Proven ability to influence cross-functional teams and executive stakeholders.
  • Language: Fluent in English.

Preferred Skills:

  • Track record of successfully leading operational transformation projects within the credit union or banking sector.
  • Familiarity with digital banking innovations and document workflow solutions.
  • Strong vendor management and contract negotiation skills.
  • Experience driving cultural change to support modernization and service excellence.

Work Arrangement:

Hybrid – On-site 2–3 days per week preferred.


Location:

New Jersey or commutable distance required.


Contract Details:

Full-Time / Permanent

Base Salary: $225,000 – $250,000 plus performance-based bonus.

Type of Project: Executive Leadership – Operations Strategy/Transformation/Oversight
Work Arrangement: Hybrid (On-site 2–3 days/week preferred)
Work Type: Full-Time / Permanent
State: New Jersey or commutable distance required

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