A tier-one global bank is seeking an Implementation Manager at the Vice President level to join its Client Onboarding Service team. This role is critical in enabling the delivery of client-facing products in a stable, scalable, and compliant manner. The ideal candidate will lead cross-functional initiatives, support onboarding and implementation efforts, and ensure seamless delivery of commerce platform tools and processes while enhancing client experience and operational efficiency.
Key Responsibilities:
- Lead and manage large-scale onboarding and implementation programs across client services
- Drive end-to-end delivery including testing, pilot implementations, and process validation
- Collaborate with cross-functional teams to ensure successful product delivery and client outcomes
- Lead and motivate project teams, fostering a high-performance, collaborative environment
- Maintain operational excellence within established risk, compliance, and control frameworks
- Evaluate project outcomes and identify opportunities for continuous improvement
- Build and maintain strong relationships with business partners and stakeholders
- Manage competing priorities and ensure alignment with business objectives
- Support use case testing for internal and external personas across commerce platforms
- Communicate effectively with stakeholders, including executive-level reporting and presentations
- Influence adoption of technology solutions across teams and client environments
Required Qualifications:
- Bachelor’s degree or equivalent experience
- Proven experience in people management within an operations or service delivery environment
- Strong experience managing SLA-driven processes with focus on quality and risk control
- Excellent organizational, analytical, and problem-solving skills
- Strong communication skills, including experience preparing executive-level summaries
- Ability to work effectively under pressure with minimal supervision
- Experience leading cross-functional teams and complex initiatives
Preferred Skills:
- Experience in bankcard, merchant services, or payments-related industries
- Familiarity with project management methodologies and delivery frameworks
- Experience operating in highly matrixed, complex organizations
- Strong understanding of client onboarding processes and service delivery models
- Ability to drive process improvement and operational transformation initiatives
Work Arrangement:
Onsite
Location:
Plano, Texas
Contract Details:
- Employment Type: Full-Time
Type of Project: Core Banking Strategy & Implementation Support
Work Arrangement: onsite
Work Type: Full-Time / Permanent
State: Plano TX