Location: St Joseph, MI
Work arrangement: On-site
Work type: Full-time
Compensation: DOE
Technology plays a vital role in delivering exceptional experiences for members and employees. The IT System Reliability Manager will oversee operational support, incident management, system monitoring, disaster recovery readiness, and technology lifecycle initiatives. This role will collaborate with business and technology stakeholders to ensure systems remain secure, reliable, and aligned with organizational goals.
What You'll Do
Lead and develop a team responsible for system reliability and operational support. Ensure maximum uptime, stability, and performance of business critical applications and infrastructure. Oversee incident management, problem resolution, and service delivery activities. Implement proactive monitoring, best practices, and continuous improvement initiatives. Partner with business, project, and technology teams to prioritize and deliver technology solutions. Develop and maintain operational procedures, documentation, and ITIL aligned processes. Support disaster recovery planning, testing, and readiness efforts. Manage assigned operational and capital budgets. Foster strong vendor partnerships and help optimize third party technology services.
Required Qualifications
Bachelor's degree in Computer Science, Business Administration, or a related field, or equivalent work experience. 5+ years of leadership experience within an Information Technology environment. Experience leading technology programs, projects, or operational teams. Industry recognized certification such as ITIL, PMP, CAPM, Project+, Server, Database, or related designation. Strong understanding of enterprise systems, application support, infrastructure, and operational best practices.
Preferred Qualifications
Experience working within ITIL, COBIT, NIST, Six Sigma, or similar frameworks. Background supporting financial services, banking, or credit union technology environments. Experience managing integrated systems such as core banking platforms, digital banking solutions, payment networks, or loan origination systems.
Success in This Role
The ideal candidate is a collaborative leader who thrives in a fast paced environment and brings a strong combination of technical expertise, strategic thinking, and people leadership. You have a passion for solving complex problems, improving operational performance, and building high performing teams.
EOE/Vets/Disability
Compensation: DOE