Location: Remote – United States
Work arrangement: Remote
Work type: Full-time
Compensation: DOE
Location: Fully Remote — Remote – United States
Remote work is available for those residing in the following states: Arkansas, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Michigan, Minnesota, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Wisconsin. Applicants must be legally authorized to work in the United States and should not require, now or in the future, sponsorship for employment visa status.
GENERAL SUMMARY
The Manager of Enterprise Applications works closely with key business stakeholders in identifying and implementing effective technology solutions. This position provides leadership and day to day management and has responsibility in identifying and designing current and future technical solutions that will drive the resiliency of business critical technologies. The Manager will help develop, recommend, and implement strategies to ensure stable operating environments, including but not limited to overseeing the decentralized access governance framework to ensure security and functionality requirements are implemented across the enterprise.
ESSENTIAL FUNCTIONS
Develops and maintains a highly effective team to support enterprise applications and systems, including but not limited to the core system, card management systems, CRM, content management systems, Microsoft business related applications, RPA, user interfaces and business unit specific dependencies or integrations. Time: 25%
Support and provide input into the Enterprise Application strategic road map, ensuring that information technology capabilities continually support the overall business's goals and objectives. Time: 20%
Provides the resources and opportunity for personal growth to maintain a motivated and skilled technology team and ensures continuity and cross training exist for all key skills and duties. Time: 10%
Oversee the decentralized access governance framework to ensure security and functionality requirements are implemented across the enterprise. Time: 10%
Provides guidance to IT teams to ensure that technical, procedural, and administrative controls are designed and operated to efficiently satisfy operating requirements while balancing risk and security requirements. Time: 10%
Ensures enterprise applications, integrations and systems in the department meet established service level agreements. Time: 10%
Develop strategies, policies, plans, and capital/operating budget in support of the business needs and requirements for Enterprise Applications. Time: 5%
Working collaboratively with other IT departments, oversees business continuity and disaster recovery within the Enterprise Applications department as it relates to the IT Disaster Recovery Plan. Time: 5%
Benchmarks, analyzes, reports, and makes recommendations for the improvement of applications and systems, including but not limited to the core system, card management systems, CRM, content management systems, Microsoft business related applications, RPA, user interfaces and business unit specific dependencies or integrations. Time: 5%
EDUCATION
Bachelor's degree in MIS, Computer Science, Engineering, Physics, Mathematics, Finance or related discipline or four years of related work experience
At least one industry leading technical certification such as Microsoft Azure (Data, Dynamics, Security, etc.)
At least one industry leading certification such as ITIL, PMP, Project+, etc.
EXPERIENCE
In addition to the education requirement:
4 or more years effective leadership within Information Technology or a related field
4 or more years' experience in enterprise technology planning or technology project execution
Experience in writing business case based requests for resources and tracking/reporting business performance results
Extensive knowledge and practical experience in the implementation of technology solutions, business continuity, and disaster recovery principles, practices, and technologies
Proven experience in managing a team responsible for bringing innovative technology, processes, and/or products to market
Experience in banking, financial services, and/or software industries preferred
KNOWLEDGE, SKILLS AND ABILITIES
Proven ability to align Information Technology plans with corporate strategic and operational plans
Excellent communication (verbal and written) and interpersonal skills
Strong personal commitment to the end user experience
Skilled at building highly effective, performance oriented teams
Strong leadership skills with the ability to influence a cross functional group towards a unified direction and influence senior business leadership
Insight into technology trends and ability to conceptualize impact on current system operation and future strategic plans
Knowledge of industry standards relative to corporate needs and objectives
Knowledgeable in project management and quality assurance disciplines
Effective vendor management skills
Proven progression of successful delivery and support of technology applications as an individual, team leader or development manager
Experience or leadership in designing and developing high performance and scalable technology solutions/applications
Proven ability to evaluate, manage, and optimize performance of third party vendors
Highly detail oriented
Track record of embracing process improvement, including innovative application of technology solutions to business problems
REQUIRED COMPETENCIES
Managing Through Systems, Total Work Systems, Demonstrates Courage, Customer Focus, Integrity & Trust, Self Development, Business Acumen, Developing Direct Reports & Others, Organizational Agility, Strategic Agility, Managing Vision & Purpose, Building Effective Teams
MENTAL REQUIREMENTS
Ability to lead a diverse team to deliver the desired solutions
Ability to proactively identify, evaluate, and present solutions to a variety of technical projects and problems
Ability to understand strategic objectives so that technology initiatives support and help drive the actions
Ability to relate between the technical nomenclature and layman's terminology to facilitate high level management discussions
Ability to apply business and risk concepts to decisions affecting technology resources and plans
Ability to use good judgment and make sound decisions quickly
Ability to analyze and coordinate multiple tasks and determine priorities
Ability to work under pressure
Ability to understand and interpret detailed technical diagrams and documentation
Ability to negotiate specifications, pricing, delivery dates and methods with vendors and contractors
Ability to recognize business risks, including security concerns, and implement solutions
PHYSICAL DEMANDS
Work involves standing and walking for brief periods of time, but most work is done from a seated position. There is potential for eyestrain from reading detailed printouts and computer screens. Work normally requires finger dexterity and eye hand coordination to operate computer keyboard at a high skilled level. Deadlines, workloads, and pressure may cause increased stress levels. Work hours are unpredictable at times.
WORKING CONDITIONS
Internal: work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines, attend special meetings, or manage incidents.
External: Some business travel may be required; however, information on environmental conditions is not available.
Compensation: DOE