Senior Director, Technical Program Management

A large national consumer bank is seeking an exceptional Technical Program Manager (TPM) to drive AI and ML platforms at the heart of the company's real-time information strategy.

Location: Richmond, VA

The organization is changing banking for good, founded on the belief that no one should be locked out of the financial system. The mission is to foster a world where everyone has an equal opportunity to prosper by leveraging best in class technology to develop tools customers need to improve their financial lives.

What You'll Do:

You will work at the intersection of generative AI research and enterprise scale systems, with technologies spanning the AI and ML training and production lifecycle end to end, including agentic AI architectures; multi agent conversational systems; LLM inference; ML model training, fine tuning and monitoring; and much more. You will collaborate closely with world class researchers, engineers, business leaders and cross functional stakeholders to take AI initiatives from concept to production, delivering high reliability, real time delightful experiences for customers across all lines of business (credit card, retail banking, auto finance, etc.)

In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to show the organization what a great TPM can achieve.

Senior Directors in this role have:

• Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life cycle
• Led technology focused discussions with senior leadership by providing valuable insights and recommendations that guide technology based decisions
• Exceptional communication and collaboration skills
• Excellent problem solving and influencing skills
• A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker
• Experience helping grow and mentor fellow TPMs, while also building the foundations for the TPM practice
• Ability to simplify the technically complex and drive well educated decisions across product, engineering, design, and data science representatives
• Deep focus on execution, follow through, accountability, and results
• Exceptional cross team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done
• Highly tuned emotional intelligence, are good listeners, and possess deep seated empathy for teams and partners

Basic Qualifications:

• Bachelor's degree in a technical field
• At least 9 years of experience managing technical programs

Preferred Qualifications:

• 9+ years of experience designing and building data intensive solutions using distributed computing
• 5+ years of experience in building distributed systems and highly available services using cloud computing services / architecture. Preferably using AWS
• 5+ years experience building on high scale, low latency data platforms
• 5+ years of experience with Agile delivery
• 5+ years experience delivering large and complex programs where you own the business or technical vision, collaborate with large cross functional teams, secure commitments on deliverables and unblock teams to land business impact
• Experience in building systems and solutions within a highly regulated environment
• MBA or Master's Degree in a related technical field (Computer Science, Software Engineering)
• AI/ML software product or system development experience
• AI/ML industry impact through conference presentations, papers, blog posts, open source contributions, or patents

At this time, a large national consumer bank will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

This role is expected to accept applications for a minimum of 5 business days.

A large national consumer bank is an equal opportunity employer committed to non discrimination in compliance with applicable federal, state, and local laws. The organization promotes a drug free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

Compensation: $245,100 – $279,800/yr