Senior Program Manager (GCC Transfer Phase)

A large Northeast regional bank is seeking a Senior Program Manager to lead the GCC Transfer Phase, executing the final stage of the Global Capability Center journey and transitioning vendor delivered services and resources into the India based capability center under the Build Operate Transfer model.

Location: Hybrid — Johnston, RI

This role is accountable for large scale workforce, service, and operational transfers across geographies, ensuring seamless delivery continuity, strong employee retention, and successful transition to a fully owned operating model. This is a mission critical leadership role requiring deep experience in GCC transformations, BOT transfer execution, and complex multi vendor program delivery, with a strong focus on execution discipline, risk management, and business outcomes.

Key Responsibilities

Program Leadership
Lead end to end transfer execution, including planning, delivery, and stabilization across multiple waves. Own the integrated roadmap, milestones, dependencies, and critical path from vendor state to full ownership. Ensure alignment to GCC objectives, including service continuity, knowledge retention, and minimal disruption.

Vendor to Colleague Transition
Drive transition of vendor resources into colleagues, including rebadging, onboarding, and integration. Partner with vendors to validate workforce data, compensation alignment, and transfer readiness. Establish knowledge transfer frameworks to prevent capability loss and ensure continuity.

Cross Functional Execution
Coordinate across ETS, India leadership, HR, Total Rewards, Legal, Finance, Risk, and vendor partners. Ensure alignment across key pillars including talent acquisition and onboarding, compensation, payroll, and statutory readiness, technology platforms and environment transition, and change management and communications.

Governance, Risk, and Control
Establish and manage governance frameworks specific to transfer execution. Identify and mitigate risks related to retention, service quality, knowledge gaps, and vendor dependency. Ensure compliance with legal, regulatory, and transfer pricing requirements.

Executive Stakeholder Management
Serve as primary transfer program lead, providing updates and recommendations to executive stakeholders. Drive alignment across senior leaders in the United States and India. Lead governance forums, including readiness reviews and go or no go decisions.

People, Change, and Culture
Partner with HR and Change teams to drive employee acceptance and retention. Lead communication strategies to support workforce transition and cultural integration. Preserve institutional knowledge and critical talent continuity.

Stabilization and Optimization
Oversee post transfer stabilization and hypercare. Ensure delivery meets SLA and KPI expectations. Drive continuous improvement and productivity optimization.

Required Qualifications

10 plus years of program or project management experience
7 plus years leading large scale global transformation programs
Direct experience with GCC or captive buildouts and BOT transfer execution
Proven track record in vendor transition, workforce migration, and service transformation
Experience working within multi vendor environments such as Infosys or Cognizant
Strong expertise in governance, risk management, and executive stakeholder engagement
Experience across full lifecycle programs including Build, Operate, and Transfer

Hours and Schedule
40 hours per week, Monday through Friday

Compensation: $175000 – $255000/yr