A tier-one global bank is seeking a Senior Program Manager to lead critical initiatives within Payments Operations.
Hybrid- 3 days in office/2 days remote
Location: Charlotte, NC
About the Role
This contract position will drive strategic program execution and operational excellence within the payments domain. The Senior Program Manager will be responsible for managing complex, cross-functional initiatives that enhance payments processing capabilities and operational efficiency.
Key Responsibilities
- Lead end-to-end program management for payments operations initiatives, ensuring timely delivery and alignment with business objectives
- Coordinate across multiple stakeholders including technology, operations, compliance, and business teams
- Develop and maintain comprehensive program plans, timelines, and risk mitigation strategies
- Drive process improvement initiatives to optimize payments operations workflows
- Facilitate communication and reporting to senior leadership on program status, risks, and outcomes
- Manage dependencies and resolve conflicts across concurrent workstreams
- Ensure adherence to regulatory requirements and internal controls throughout program execution
- Partner with technology teams to implement system enhancements and automation solutions
- Monitor program metrics and KPIs to measure success and identify areas for continuous improvement
Required Qualifications
- Proven experience in program management within payments operations or financial services
- Strong understanding of payments processing systems, workflows, and industry standards
- Demonstrated ability to manage large-scale, complex programs with multiple stakeholders
- Excellent communication and presentation skills with ability to influence at all organizational levels
- Experience with project management methodologies and tools
- Strong analytical and problem-solving capabilities
- Ability to work effectively in a fast-paced, dynamic environment
- Bachelor’s degree or equivalent professional experience
Preferred Qualifications
- PMP or similar program management certification
- Experience with payments modernization initiatives
- Knowledge of regulatory requirements impacting payments operations
- Background in process improvement methodologies (Lean, Six Sigma)
- Experience working in large, matrixed organizations
Compensation: DOE
Work Arrangement: Hybrid
Work Type: Contract 12 months W2
State: North Carolina