Location: Chicago, IL
Work arrangement: Hybrid
Work type: Full-time
Compensation: DOE
Join the Client Change Management team within Client Connectivity and Global Payment Systems and help clients adopt new products, services, and connectivity solutions. This role sits at the intersection of technology and business with responsibility for end to end delivery across complex client change initiatives. You'll work with stakeholders across business, technology, and external partners to turn requirements into clear plans and measurable outcomes. The scope includes cross border delivery and coordination across U.S. and global teams. Success means implementations that land smoothly with strong governance, clear communication, and reliable post launch performance.
This is an opportunity to deliver change that clients feel in their day to day treasury and payments operations. You'll bring structure and momentum to complex implementations and help clients connect to a major British global bank through modern payment and receivables solutions. The work spans business and technology with real accountability for outcomes across internal and external stakeholders.
As Senior Project Manager, Client Connectivity for Global Payments Solutions, you will:
Own end to end delivery of client change initiatives across planning, execution, risk, and issue management
Partner with business units and clients to gather requirements, define scope, and agree clear deliverables
Develop and maintain project plans, timelines, and status reporting for clients, internal stakeholders, and senior sponsors
Run user training sessions and create supporting documentation to support adoption and ongoing satisfaction
Oversee setup and onboarding of new financial products and client connectivity solutions
Coordinate delivery across global and U.S. based teams, acting as a central point of contact for the client
Design and execute system integration approaches across internal systems and third party platforms including SWIFT, ISO 20022, APIs, and host to host
Manage testing of payment and receivables files in industry accepted formats and coordinate outcomes across regions where required
Resolve technical integration issues by partnering with IT, vendors, and business teams while maintaining momentum to delivery
Monitor and optimize file and connectivity performance post launch to support continuous improvement
You'll likely have the following qualifications to succeed in this role:
Bring proven experience in systems implementation and integration, preferably within financial services
Demonstrate strong project management delivery experience with clear evidence of completing work on time and within scope
Apply project delivery methods supported by PMP, PRINCE2, Agile, or equivalent certification or equivalent demonstrable experience
Use technical knowledge of integration tools, APIs, and data mapping to shape practical implementation plans
Communicate clearly with clients and internal stakeholders including senior leaders and maintain transparent status reporting
Evaluate issues and risks using structured problem solving and process optimization approaches
Apply knowledge of U.S. compliance, data privacy, and security practices through the implementation lifecycle
Work effectively across multicultural global teams and coordinate delivery across time zones and stakeholder groups
Maintain attention to detail while keeping sight of the broader client outcomes and delivery milestones
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression, or any other trait protected by applicable law.
Compensation: DOE