A tier-one global bank is seeking a Senior Technology Services Lead to join its technology organization.
Location: Hybrid — Plano, TX
This role is responsible for leading a team to develop best practices and set operational standards. Key responsibilities include leading the plan, design, and implementation of complex solutions, applying knowledge of technology, and communicating technology solutions across audiences including technical, managerial, business executives, senior executives, and/or vendors. Job expectations may include coaching, mentoring, providing feedback and career development to members of the team, directing team activities, and adhering to defined practices and policies to obtain results.
This role is also responsible for providing technical direction and oversight of technology and automation solutions for a more resilient, secure and robust infrastructure. Key responsibilities include ensuring software is developed to meet functional, non functional and compliance requirements, coding solutions, and performance and end to end testing. Job expectations include an awareness of development, testing and database administration practices in the industry.
Responsibilities:
Provides leadership in defect, incident, problem, and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issues
Manages the stability, resiliency, reliability, and performance of a wide array of supported systems
Provides point of escalation for team members, peers, and partner teams, and shares the leadership point of contact role for triage of high priority incidents or consulting engagements
Mentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processes
Directs appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
Supports change implementations and proactively identifies potential issues
Compensation: DOE