Location: Wilmington, DE
Compensation: $238700 – $272400/yr
Location: Wilmington, DE
In this role, you will be a key and trusted partner to a leadership team responsible for the platforms supporting all of the bank's banking businesses. The ideal candidate will have an exceptional track record of building strong business partnerships, demonstrated success in critical thinking and problem solving, experience with complex analysis, and ability to balance critical priorities across a wide range of responsibilities. The Project Manager should have experience in developing executive ready presentations and telling a compelling story through data.
About the Role:
The Bank Tech Senior Director, Project Manager centers directly on labor strategy, associate experience, and building well managed, sustainable team practices. You will sit at the intersection of leadership strategy and ground level execution, ensuring our workforce is aligned, our operational rhythm is healthy, and our teams are built to scale effectively.
Key Responsibilities:
Labor Strategy & Workforce Optimization: Partner with leadership to design and refine our long term labor strategy, ensuring organizational structures, capacity planning, and talent deployment match our strategic priorities.
Associate Experience & Culture: Serve as the chief advocate for the employee journey. Design rituals, feedback loops, and governance frameworks that elevate engagement, retention, and team alignment.
Operational Excellence & "Well Managed" Practices: Establish robust operational rhythms, management standards, and meeting structures across teams to eliminate friction, sharpen decision making, and ensure accountability.
Strategic Alignment: Act as a trusted sounding board and trusted advisor to executive leadership, translating high level business goals into scalable operational guidelines.
Executive Advisor & Cross Functional Catalyst: Serve as a primary advisor to senior tech leaders, framing high stakes proposals and translating strategic vision into action, while partnering closely with key functions (Finance, HR, Labor) to align technology priorities directly with broader business outcomes.
Basic Qualifications:
Bachelor's degree
At least 11 years of experience in Project Management, Process Management, or Program Management
At least 9 years of people management experience
Preferred Qualifications:
Master's Degree or MBA
12+ years of project or program management experience
10+ years of people leadership experience
6+ years of experience driving organizational change and operational excellence
5+ years of experience leading cross functional programs in risk
5+ years of experience in strategy development
5+ years of experience in technical business operations
3+ years of experience working in the financial services industry
3+ years of experience partnering with engineering and product teams
Project Management Professional (PMP), Lean, Agile or Six Sigma certification
At this time, a large national consumer bank will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
This role is expected to accept applications for a minimum of 5 business days. No agencies please.
A large national consumer bank is an equal opportunity employer committed to non discrimination in compliance with applicable federal, state, and local laws. The bank promotes a drug free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
Compensation: $238700 – $272400/yr