Location: Coral Gables, FL
Work arrangement: Hybrid
Work type: Full-time
Compensation: $115,440 – $186,160 USD/yr
Department Overview: Retail Store Strategy & Transformation is responsible for developing and executing growth strategies that strengthen the bank's Retail footprint and support long-term business transformation. The team leads strategic initiatives focused on organic growth, enhanced in-store capabilities, and enterprise-wide priorities that improve client and colleague experiences. Acting as a key connector across the organization, Retail Growth & Transformation partners with Retail Distribution leadership, Field Leadership, Finance, AI2, Marketing, Consumer Product, and other stakeholders to translate strategy into execution and deliver measurable business outcomes.
The Senior Manager, Store Strategy & Transformation delivers complex intra-business and cross line of business projects, to gain consensus and buy-in to common approaches at an enterprise level.
Depth & Scope:
Develops change management strategy for the business line, by assessing impacts and ensuring effective management of change initiatives across the business
May identify and lead high impact process improvement opportunities, with measurable results and positive impact to Customer, Employee, capacity, service levels and cost to serve
Supports vision and strategic leadership in developing, implementing and maintaining the Company's Business Excellence Model for all innovation and improvement project and program deliverables in Retail Store Operations
Influences all levels of management and works with business lines to advocate for adoption of changes identified
Develops program roadmap to enable delivery of iterative business enhancements and innovation program components
Develops strong relationships with technology partners and provides business relationship linkage between project sponsors and technology management, as appropriate
Oversees and provides direction and guidance to managers of component projects and team to ensure strong coordination of efforts amongst them
Develops program governance and required reporting, monitors and controls program management plans
Manages, monitors, and controls overall program performance and integration of component initiatives; makes necessary adjustments based on business priorities and issues
Keeps informed of changing organizational strategies and priorities to be able to adjust course of the transformation program accordingly
Consolidates and communicates project status to stakeholders, as per established governance model, and ensures awareness of significant changes to the program status in a timely manner
Maintains strong relationships and communication with Business Excellence, Productivity Analytics and Workforce Management team, and supporting partners
Identifies program risks and develops mitigation plans, monitors and controls project risks
Identifies stakeholders and develops adequate resource plan to support program; ensures resources are mobilized across the program
Tracks the contribution of each project to the overall business transformation (program) and ensures that all program issues are effectively resolved
Ensures project management and communications teams work together, assessing the effectiveness of ongoing communication of milestones
Education & Experience:
Bachelor's degree or equivalent experience required in an analytical field such as Business, Engineering, Finance, Mathematics, Statistics
5-7 years related experience required in one or more of the following areas: Bank Operations, Retail Banking, Process Improvement, Project Management
Ability to manage multiple complex priorities and competing agendas without express authority over delivery teams
Excellent communication, strategic planning, organizational and interpersonal skills, at all levels in the organization, including working effectively with Executives and Senior Management
Analytical aptitude with an emphasis on investigative, methodical critical questioning and logical thinking; a data-driven decision maker
Demonstrates an outstanding track record for conceptualizing, leading, and successfully delivering large scale transformational programs
Highly proficient in Microsoft Excel and PowerPoint
Proficiency with Visio and MS Project
Demonstrated leadership and project management skills
Proven ability to see business processes through a Customer lens
Strategic thinker
Outstanding change management capability
Results/outcome-oriented and committed to delivering results within aggressive timelines
Must have the ability to work flexible hours, travel as needed and remain accessible 24/7 during project delivery phases
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Compensation: $115,440 – $186,160 USD/yr