A US bank is seeking a Strategy & Execution Lead to orchestrate high-impact enterprise transformation initiatives within its Program Strategy Office. This role serves as a strategic execution leader responsible for driving complex change programs that improve operational performance, strengthen customer engagement, and support long-term enterprise growth.
The Program Strategy Office combines consultancy rigor, operational expertise, and customer-centric innovation to deliver measurable and sustainable business outcomes. As an Engagement Lead, you will partner closely with senior executives, strategic program managers, and cross-functional teams to design transformation roadmaps, execute enterprise initiatives, and foster a culture of agility, innovation, and continuous improvement.
Key Responsibilities:
Program Oversight
- Lead end-to-end enterprise transformation initiatives from strategic planning through implementation and operational stabilization
- Ensure program deliverables meet quality, timeline, budget, and performance expectations
- Drive disciplined execution across large-scale, complex initiatives involving multiple stakeholders and business functions
Cross-Functional Alignment
- Facilitate collaboration across diverse business units, technology teams, operations, and executive stakeholders
- Clarify ownership, responsibilities, dependencies, and execution priorities to enable seamless delivery
- Build alignment across matrixed organizations while driving accountability and momentum
Performance Metrics & VOC Integration
- Define and monitor KPIs, performance metrics, and transformation success indicators
- Integrate Voice of the Customer (VOC) insights into strategic planning and solution design processes
- Leverage customer feedback loops and operational analytics to optimize business outcomes and value creation
Strategic Communications
- Develop executive-level reporting, transformation dashboards, and strategic presentations
- Communicate progress, milestones, risks, dependencies, and recommended actions to senior leadership and governance forums
- Translate complex analysis into concise, actionable business narratives
Financial Impact & Value Realization
- Partner with Finance teams to quantify initiative benefits, track value realization, and ensure financial accountability
- Monitor cost, ROI, operational improvements, and long-term strategic value across transformation programs
- Ensure disciplined execution against business cases and investment priorities
Coaching, Advisory & Transformation Leadership
- Serve as a strategic advisor to project teams and business leaders on transformation delivery best practices
- Promote Agile methodologies, advanced program management techniques, and execution discipline
- Mentor teams on customer-centric delivery, operational excellence, and strategic problem-solving
Innovation & Continuous Improvement
- Identify and implement process improvements leveraging data-driven insights, market trends, and operational best practices
- Foster innovation and challenge legacy approaches to improve efficiency, scalability, and customer experience
- Support organizational agility and enterprise transformation readiness
Cultural Advocacy
- Champion a customer-centric, outcome-driven culture across transformation initiatives
- Encourage innovation, accountability, adaptability, and continuous improvement throughout the organization
- Drive organizational alignment around strategic priorities and enterprise transformation goals
Required Qualifications:
- Bachelor’s degree required; MBA or advanced degree preferred
- 6+ years of experience leading large-scale enterprise transformation initiatives
- Experience within top-tier consulting firms or strategic execution leadership roles preferred
- Strong expertise in operational excellence, customer experience transformation, and enterprise program delivery within financial services environments
- Proficiency with Agile methodologies, enterprise program management frameworks, and data-driven decision-making practices
- Strong executive communication, stakeholder management, and influencing capabilities
- Proven ability to orchestrate complex cross-functional initiatives across highly matrixed organizations
- Strong analytical, strategic thinking, and problem-solving skills
- Ability to manage ambiguity and drive execution in dynamic environments
Preferred Skills:
- Experience supporting enterprise transformation offices, strategic PMOs, or operational excellence organizations
- Familiarity with Voice of the Customer (VOC) frameworks and customer journey transformation methodologies
- Strong financial acumen and experience supporting value realization initiatives
- Experience developing executive dashboards, governance reporting, and board-level presentations
- Ability to coach and mentor teams on transformation methodologies and execution excellence
- Financial services or banking industry experience strongly preferred
Work Arrangement:
Onsite
Location:
Plano, TX
Compensation:
DOE (Depends on Experience)
Contract Details:
- Employment Type: Full-Time
Type of Project: Executive Leadership – Operations Strategy/Transformation/Oversight
Work Arrangement: onsite
Work Type: Full-Time / Permanent
State: Plano TX