A US bank is seeking a Senior Technical Program Manager (TPM) for Enterprise Platform Delivery.
Location: Hybrid – Southlake, TX
In this highly visible leadership role, you will play a critical role in shaping how enterprise-scale technology initiatives are delivered across a US bank. The team provides contact center technology capabilities across the enterprise and manages the platforms that enable contact center operations across the organization. This role drives the successful execution of complex, multi year programs that span multiple platforms, Agile Release Trains, value streams, and business domains. Your work will directly influence client experiences, operational resilience, regulatory readiness, and the organization’s ability to deliver strategic technology outcomes with predictability and confidence.
Working in close partnership with Product, Architecture, Engineering, and Business leaders, you will translate enterprise priorities into executable roadmaps, delivery strategies, and measurable outcomes. You will guide teams through complex decisions involving scope, sequencing, dependencies, risk management, and value realization while ensuring technology investments remain aligned to business objectives and client needs.
Whether supporting next generation platform implementations, enterprise modernization programs, or strategic contact center transformation initiatives, your work will directly contribute to improving operational performance, enhancing client experiences, and advancing the organization’s technology capabilities. Success in this role requires the ability to navigate ambiguity, solve complex problems, and influence decisions across organizational boundaries. You will foster alignment across stakeholders, drive transparency through meaningful delivery insights and metrics, and help teams continuously improve execution practices.
As a trusted advisor to senior leaders, you will represent critical initiatives in governance forums, communicate risks and recommendations with clarity, and help balance strategic priorities with operational execution.
This role also offers the opportunity to strengthen the organization’s delivery culture and operating model. By mentoring program leaders, promoting Agile collaboration, and advancing delivery standards, you will help improve organizational effectiveness while empowering teams to deliver meaningful business value. Your ability to build collaborative relationships, exercise sound judgment, and lead through influence will help advance the organization’s technology transformation efforts and contribute to a culture of innovation, accountability, and continuous improvement.
Required Qualifications:
- 10+ years of experience leading large-scale technology programs and cross-functional initiatives.
- Proven success delivering complex programs in Agile, SAFe, or hybrid environments.
- Strong ability to translate business objectives into technical roadmaps and execution strategies.
- Experience managing program risks, dependencies, governance, budgets, and executive stakeholders.
- Solid understanding of enterprise technology, software delivery, system integrations, and modern architectures.
- Excellent communication, leadership, and stakeholder management skills.
Preferred Qualifications:
- 12+ years of Technical Program Management or enterprise delivery leadership experience.
- Experience in financial services or other regulated industries.
- Background leading cloud, modernization, compliance, or large-scale transformation initiatives.
- Experience with Agile Release Trains (ARTs), enterprise platform implementations, or production readiness.
- Bachelor’s degree in a related field; PMP, SAFe, Scrum, or equivalent certification preferred.
Compensation: $112,300 – $195,000